Management
Your home well cared for.
Even when you are away.
A home needs attention, even when you are not there or would rather not arrange everything yourself. Mavi Moments keeps watch, brings in the right people and makes sure agreements are followed up. From a one-off repair to structural management and full holiday rentals: you have one trusted point of contact.
You can submit a one-off request even without a subscription. With a management plan you benefit from priority and lower rates.
Is there something that needs attention now?
A leaking tap, a fault in the air conditioning, a problem with the pool or a technician who needs access to the property?
You can submit a one-off maintenance request to Mavi Moments. We assess what is going on, determine which specialist is needed and agree the expected work and costs with you.
Once you approve, we coordinate the work and follow up on the request until it is clear what has been done.
- 01
You tell us what is going on
You describe the problem and, where possible, send photos, videos and relevant information.
- 02
We assess what is needed
We determine whether an on-site check is needed and which local specialist is best placed to carry out the request.
- 03
You get clarity up front
Before any work is carried out, we agree what costs you can expect and up to what amount Mavi may commission work on your behalf.
- 04
We monitor the follow-up
We arrange access to the property, stay in contact with the contractor and report the result back to you.
Management starts with understanding what you need
No two homes and no two owners are the same. An apartment used a few weeks a year needs different care than a villa with a pool, a rental property or a house where family stays regularly. That is why we always start with a personal intake.
Personal intake
We discuss how you use the home, how often you are there, what you want to keep doing yourself and which tasks you would rather hand over. We also look at the questions you are facing now: perhaps you live far away, dealing with suppliers takes too much time, or you want more certainty that problems are spotted early.
Profile of the property
We bring together the key information about the property. Think of access and keys, installations, pool, insurance, running costs, the homeowners' association (comunidad de propietarios), existing suppliers and recurring maintenance. Where possible we also record warranties, manuals and previous work.
A tailored management plan
Based on the intake and the property profile, we create a proposal that fits your home and how you use it. It sets out which checks and work are needed, how often they take place, what Mavi coordinates for you and the costs and agreements that go with it.
What can Mavi Moments manage for you?
Periodic property checks
We check the property at agreed intervals, looking at leaks, damp, damage, power supply and installations, among other things. You receive a short update, with photos where relevant.
Maintenance and repairs
When maintenance or repairs are needed, we find and coordinate the right specialist. We monitor the appointment and check that the work has been carried out.
Key management and access
Mavi holds a key under clear agreements and can give access to technicians, cleaners, suppliers or other parties involved.
Installations and pool
We can arrange checks and maintenance for electricity, water, air conditioning, heating and pool equipment. For a pool we also look at leaks, the pump, filters and pipes.
Administrative support
We help organise and follow up the practical administration around the property. Think of utilities, insurance, taxes and the homeowners' association (comunidad de propietarios). For specialist advice we bring in the right professional.
Arrival preparation
On request, we make sure the property is checked and ready for use before you arrive. Additional arrival services and special wishes can be arranged through Enjoy.
Problems while you are away
If something unexpected happens, you have a local point of contact who can assess the situation, arrange access and coordinate the necessary steps.
One-off support or a management plan
You do not need to sign up for a plan straight away to bring in Mavi Moments.
One-off request
A one-off request is suitable when you occasionally need help with maintenance, a check, access to the property or a practical task.
For each request you pay the agreed coordination fee plus the costs of the supplier we bring in. It is also an easy way to get to know how we work.
Management plan
A management plan is intended for owners who want a permanent local point of contact. Depending on the agreed package, it includes periodic checks, key management, an up-to-date property file, reporting and coordination of maintenance and faults.
Subscribers get priority on new requests and pay a lower rate for one-off coordination tasks.
Full rental management
Would you like to rent out your home to holiday guests, but without being responsible yourself for bookings, guests, cleaning and day-to-day problems?
Mavi Moments offers holiday rentals only as full rental management. We take responsibility for the entire process, so the experience for the owner and the guest fits together seamlessly. We do not offer partial support where responsibilities end up divided between different parties.
Renting out a home successfully takes more than an attractive listing. The property has to work technically, be well maintained, professionally cleaned and comfortably set up for guests.
That is why we always combine rental management with careful property management. So occupancy, returns, maintenance and guest experience work together instead of past each other.
What does full rental management include?
- Presentation and rental strategy: positioning, target audience, availability and pricing
- Bookings and guest communication before, during and after the stay
- Registration and tourist administration
- Cleaning and linen according to the agreed arrangements
- Arrival, the stay itself and a point of contact for guests
- Maintenance and incidents, handled within pre-agreed authorisation limits
- Reporting to the owner on bookings, income and costs
What does your home need?
If you have one specific problem right now, you can start with a one-off request. If you want to hand over more on a structural basis, we map out your home, wishes and points of attention and create a tailored management plan.
Something needs attention now
A repair, a check or a technician who needs access.
I am looking for ongoing management
A local point of contact who keeps watch and maintains the overview.
I want my home fully managed as a rental
Holiday rentals without running the day-to-day operation yourself.